Seattle City Light is warning its customers about telephone con artists
posing as utility bill collectors.
A City Light customer reportedly received a phone call from someone claiming
to be a City Light employee. The caller claimed there was a problem with
payment of the customer's bill and demanded credit-card information to
resolve the matter.
The scammer appears to be targeting the elderly and customers who may have a
primary language other than English, according to City Light. "We do not
make outbound calls to customers asking for money to pay their bill or to
ask for personal account or customer information as part of our daily work,"
said Carol Dickinson, director of account services.
City Light never asks customers over the telephone for credit-card
information to pay their bills, according to the utility. And City Light
does not call customers on weekends. Seattle City Light employees carry
identification with the City Light logo and will always display it when
asked.
Customers are advised to take down the name and telephone number of anyone
who calls and represents themselves as a City Light employee.
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